Privacy Policy for daytonwindows.com
Introduction
Window Depot Express, Inc., doing business as Dayton Windows, is committed to protecting the privacy of your personal information. This policy explains how we collect, use, and disclose your personal information when you use our website, daytonwindows.com, and interact with our services.
By accessing or using our website, you consent to the terms of this Privacy Policy.
Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Window Depot Express, Inc., doing business as Dayton Windows at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following:
- Customers and Guests: Updates regarding your orders, deliveries, or other relevant information.
- Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.
Standard Messaging Disclosures
- Message Frequency: The frequency of messages may vary depending on your interactions with us.
- Standard messaging rates will be charged by your mobile service provider.
- You can opt-out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message.
For assistance, text “HELP” ” to any text message or contact us directly at 937-278-6600 , you can also email us at support@daytonwondows.com or read our privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Information that identifies you, such as your name, email address, phone number, and address. This is collected when you voluntarily provide it to us, such as when you request a quote, schedule a service, or contact us with questions.
- Non-Personal Information: Information automatically collected, such as your IP address, browser type, operating system, and website usage data, through cookies and similar technologies.
We may also collect additional information related to messaging campaigns for compliance with The Campaign Registry (TCR), such as proof of consent, opt-out requests, and campaign details.
How We Use Your Information
We use your information to:
- Provide and improve our services.
- Respond to your inquiries and requests.
- Communicate with you about your projects or appointments.
- Send you marketing communications, if you have opted in to receive them.
- Personalize your experience on our website.
- Analyze website traffic and usage patterns.
- Register and verify messaging campaigns with The Campaign Registry (TCR) and share necessary compliance data with TCR to meet regulatory requirements.
- Maintain proof of consent for promotional and transactional communications.
Customer Communication and Messaging Compliance
We adhere to TCR and carrier messaging regulations, ensuring:
- Explicit opt-in consent is obtained from customers before sending promotional or transactional messages.
- Proof of consent is retained for at least three (3) years, as required by TCR and legal guidelines.
- Opt-out requests, such as replying “STOP” to unsubscribe, are promptly honored, and further communication is ceased.
- Messaging content adheres to TCR and carrier policies, avoiding prohibited content such as deceptive or misleading claims.
How We Disclose Your Information
We may disclose your information to:
- Service Providers: Trusted third-party vendors assisting with website hosting, data analysis, payment processing, messaging campaigns, and other essential functions. These providers are bound by confidentiality agreements and restricted from using your information for unrelated purposes.
- The Campaign Registry (TCR) and Carriers: To meet compliance requirements for campaign registration and message routing.
- Legal Authorities: As required by law or when necessary to protect our rights, property, or the safety of our users or the public.
- Website Compliance: We do not sell or share any SMS consent or personal information to third parties or affiliates for SMS marketing Purposes.
Retention of Project and Messaging Data
We retain customer and campaign-related data, including proof of consent and opt-out records, for at least three (3) years after the campaign ends or as required by law or TCR guidelines.
Security
We implement stringent security measures, including encryption, access controls, and regular audits, to protect your personal and campaign data. When sharing campaign-related data with TCR or telecommunication carriers, we use secure transmission methods to ensure the confidentiality and integrity of your data.
Cookies
We use cookies and similar technologies to collect non-personal information about your website usage. You can disable cookies in your browser settings; however, this may affect your ability to use certain features of the website.
Accessing and Updating Your Information
You can access and update your personal information by contacting us at the information provided below.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
International Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. We ensure appropriate safeguards, such as data encryption and contractual agreements, for such transfers to comply with TCR requirements.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting, and the updated date will reflect the latest revision. Please review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Window Depot Express, Inc.
700 Brandt Street, Dayton, Ohio 45404
Email: support@daytonwindows.com
Phone: 937-278-6600