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Products Warranty – Window Depot provides products manufactured by the finest window & door companies in America. These companies supply the product warranty that is the foundation of our Product Warranties.
Under this protection, the vinyl components of the window will not blister, peel, rot, or corrode. Additionally, mechanical/working parts are warranted to be free from manufactured defects in material and workmanship. Replacement parts will be supplied at no charge. Length of warranty coverage, along with other terms & conditions are defined by the original manufacturer warranty document.
WINDOW DEPOT IS NOT A MANUFACTURER OF HOME IMPROVEMENT PRODUCTS. ALL WINDOW DEPOT PRODUCTS CARRY THEIR OWN PRODUCT WARRANTIES, SUPPORTED SOLEY BY THE MANUFACTURER. A COPY OF THAT MANUFACTURERS WARRANTY SHALL BE SUPPLIED TO YOU BY WINDOW DEPOT.
Insulated Glass Warranty – the sealed insulated glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit (Seal Failure). If the glass unit fails, the Manufacturer will provide the Owner with a replacement insulated glass unit at no extra charge.
Optional Glass Breakage Warranty – For the term of the warranty, the Manufacturer will provide the Owner with a replacement insulated glass unit in the event of accidental glass breakage. Lifetime Glass Breakage option must be selected on the original purchase contract. Please see manufacturer’s warranty for additional details.
Labor Warranty – all labor necessary to correct any item covered by this warranty will be provided at no extra charge by the Seller for a period of 36 months from the original date of installation. There is a nominal trip charge after three years for all service calls. Labor Warranty is the responsibility of the locally owned and operated business identified on your Window Depot sales agreement.
Transferable Warranty – This warranty may be transferred to a subsequent owner of the same residence. Please see original manufacturer warranty for additional details and transfer instructions. Window Depot will gladly assist you with this transfer.
- Acts of God (hurricanes, tornadoes, floods, etc…) acts of war, riots, fire, stress resulting from localized heat, modification, acts of war, terrorism and vandalism are not covered by this warranty.
- Color variance may occur between replacement parts and weathered original material.
- Labor warranty does not transfer to Owner’s immediate transferee.
- Any replacement warranty parts may incur a shipping/freight charge.
- This warranty is exclusively for windows installed by the Seller. Any additional products, such as doors, installed by the Seller, in conjunction with the window contract / installation will carry the warranty provided by the appropriate manufacturer.
Working with Window Depot was a great experience through the entire process! The part that impressed me the most was where they replaced the sill and the rotten wood around it. This was on an old barn that was in rough shape. Keith definitely took the extra time to do it right despite the cold and rainy conditions. Much appreciated and will use them again if I get the chance.
Great experience from start to finish! I have used them twice - once for a rental house, and now for my primary residence. Ron came out and measured everything, and gave me the various window options. He wasn't overselling anything, and let me make my own decision. Ron also had some really helpful information about lead paint, as we are remodeling an old house. Then, for the install, Keith helped us. He was better than we could have hoped for. He really knew his stuff. We had weird storm windows on the house before, so when he took them off there was an open section that needed to be covered. He cut the new vinyl trim on-site, and fit it all together with our totally-not-level 100 year old house. It makes a world of difference. Keith also showed us how to operate our new windows, because I had never used the tilt-in type of window before. So again, a great experience from start to finish. This is the second time I have used them, but I'm sure it won't be the last!
Excellent overall experience from start to finish! Michelle has made sure to answer every questions along the way. Ron was very friendly and I felt like I was talking to family when he came out for our walk through. Keith busted his butt to make sure the windows looked good and made sure to inform me how to take care of my windows.
Love our new windows from Window Depot. The installer did a beautiful job and the whole process went smoothly. Would definitely recommend !
Prompt, great communication. Worked efficiently. Kept work area clean. Installation looks great. I couldn’t be happier. The guys were kind, courteous and definitely knew what they were doing.